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Referral Criteria​

To ensure that we are able to serve those most in need, the following criteria must be met for clients to be referred to From Hearts 2 Home Carolinas LLC:

Client’s Recent Transition from Homelessness

  • The client should have recently moved into permanent housing (within the last 90 days).

  • The client must already be living in their new home — they cannot be in the process of getting a home (i.e., they must already have keys).
     

Vetting and Verification by Referring Organization

  • The referring organization must confirm that the client is recently housed and in need of furnishings.

  • The organization must vouch for the client, ensuring they are a good fit for the program and have a stable housing situation that supports home setup.
     

Client Must Be Able to Pick Out Furniture

  • Clients should be able to travel to H2H’s facility if they wish to choose their own furniture.

  • They should be prepared to spend at least 2 hours at the facility. We kindly ask that no children accompany them during the appointment.

  • Transportation options should be confirmed before referral to ensure they can reach the facility.
     

Client Must Be Located in Gaston County

  • The client’s current home must be located within Gaston County.

  • We are not currently serving surrounding counties.
     

Rules and Limitations

One Referral per Client

  • Clients are eligible for only one appointment to prevent misuse of the program.
     

Organization Referral Required

  • Clients must be referred by an approved organization.

  • Referrals through word of mouth or from other clients are not accepted.
     

Furniture Availability

  • Items are subject to availability. Not all furnishings may be in stock at the time of the client’s appointment.
     

Furniture Delivery

  • After selection, H2H will deliver furniture to the client’s home for a $200 delivery fee, payable by the client or referring organization.

  • Clients may opt to pick up their own furniture, but it must be done in a single visit. A full-size U-Haul is typically required.
     

No Resale of Items

  • All furniture is for personal use only and cannot be resold or redistributed.
     

Condition of Items

  • All items provided are gently used. Clients should understand furniture is offered as available and as is.
     

Respect for the Facility

  • Clients must follow facility policies, including showing respect to staff and other clients during the selection process.

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